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Frequently Asked Questions

If your inquiry is one of our most frequently asked questions, the way to get the fastest response is to simply read the answer below. If you'd like to contact us by email, please use the contact form at the bottom of this page.

  • How do I check the status of my order?

    If you placed your order by creating an account, please click here to view your order history. If you aren't already logged in, you will be asked to login using the username and password you provided when you created your account.

    If you placed your without creating an account, please click here to view your order status.

    Order information on these pages is updated in real time - as soon as your order status changes these pages are automatically updated. You will also receive automated e-mails from our system as your order gets processed and shipped.

  • I haven't received my confirmation/tracking e-mail yet. What should I do?

    Check your spam filters. Since the e-mails are coming from a business (Funagain or UPS) sometimes they are filtered out. Also, make sure you allow e-mail from all funagain.com addresses. If you ordered late Friday, Saturday, or Sunday you won't receive processing/tracking information until Monday. Holidays and Christmas time may also delay confirmations. Check your Order History and the Track Your Order box (instructions above). If your order was sent via the USPS there is no tracking information associated with that shipment.

  • Will you hold my order for out of stock items?

    If, during checkout, you choose to have your order shipped complete, we will make every effort to do so, providing any pre-ordered items are expected and in our warehouse within the 30 day hold period. Please read our full policy on holding orders by clicking here.

  • View our entire list of Frequently Asked Questions.

Contact Form
You can use this form to contact Funagain Games with any questions you might have. Please select the appropriate recipient using the drop-down field below, enter the subject and message body, and click the "Submit Form" button below.
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To contact us via phone, please call our automated voice mail system at 1-541-500-8066.